Return Policy for Indian Handicrafts and Handloom
Thank you for shopping with us at www.montisa.in. We take pride in offering a wide range of authentic Indian handicrafts and handloom products sourced directly from skilled artisans across India. However, we understand that there might be instances where you may need to return or exchange a product. To ensure a smooth and hassle-free experience, we have outlined our Return Policy below:
1. Eligibility for Returns and Exchanges:
- You may be eligible for a return or exchange if you receive a damaged, defective, or incorrect item. Additionally, if you are not satisfied with your purchase, you can return the product within 7 days from the date of delivery.
2. Items Not Eligible for Return:
- Certain items are not eligible for returns due to their nature, such as personalized or customised products.
3. Return Procedure: To initiate a return or exchange, follow these steps:
- Contact our customer support team within 7 days of receiving the product, either through email at firstname.lastname@example.org or by calling / WhatsApp @ 8695790194.
- Provide the order number, details of the product you wish to return or exchange, and the reason for the return.
4. Packaging and Condition of the Product:
- Please ensure that the product is unused, unworn, and in its original condition with all tags, labels, and packaging intact.
- Carefully repack the product to avoid any damage during the return shipping process.
5. Return Shipping:
- For eligible returns or exchanges due to damage, defect, or an incorrect item, we will provide you with a prepaid return shipping label, arrange for the product to be collected from your location, or refund the return shipping fees including Order price, while rufund you.
- In case of returns for reasons other than damage, defect, or incorrect item, the return shipping cost will be borne by you.
6. Inspection and Processing of Returns:
- Once we receive the returned product, our team will inspect it to ensure it meets the return policy guidelines.
- If the product qualifies for a return, we will process the refund or exchange as per your preference.
7. Refund Process:
- If you are eligible for a refund, we will initiate the process within 48 hours of receiving the returned item.
- The refund will be made in the same payment method used during the purchase. Please note that it may take some time for the amount to reflect in your account, depending on your bank or payment provider.
8. Exchange Process:
- If you opt for an exchange, we will process the replacement and ship it to you as soon as the returned product is received and inspected.
9. Cancellation Policy:
- If you wish to cancel your order, please contact us within 24 hours of placing the order. We will cancel the order and initiate a refund if the order has not been processed for shipping.
10. Customer Support:
- For any queries or assistance related to returns, exchanges, or cancellations, please reach out to our customer support team at email@example.com / Call or WhatsApp - 8695790194 . We are available 8 AM to 8PM Excluding Sunday and Other Holiday.
Please note that our Return Policy is subject to change, and any updates will be posted on this page. We strive to provide you with the best shopping experience and sincerely appreciate your understanding.
Thank you for choosing www.montisa.in. We hope you enjoy your authentic Indian handicrafts and handloom products!