Frequently Asked Questions (FAQ) 

1. What is Indian Handicrafts and Handloom?

Indian Handicrafts and Handloom refer to traditional, skillfully crafted products that are made by hand using age-old techniques and local materials. These products showcase the rich cultural heritage and artistic brilliance of various regions in India.

2. What kinds of products are available on your website?

Our website offers a wide range of authentic Indian Handicrafts and Handloom products, including but not limited to:

  • Handwoven Madurkathi Chatai Mats icluding Madurkathi Designer Folding Chatai Mats,Sitalpati Chatai Mats, Korai Pai Chatai.
  • Pooja Mats and Aasans made from Madurkathi, Velvet and Cotton.
  • Home Decor: Wall Hangings, Rugs, Carpets, and Decorative Items.
  • Yoga Mats made from Madurkathi and Cotton.
  • Table Mats and Runner : Made from Madurkathi, Burlap and Sitalpati.

3. Are your products authentic and sourced directly from artisans?

Yes, we take pride in offering only genuine Indian Handicrafts and Handloom products. We donot source our items, but we have a group of Artisans who directly craf their skill for us under our supervision. By doing so, we support local communities and ensure the preservation of traditional craftsmanship.

4. Are the products on your website ethically made and environmentally friendly?

Absolutely! We promote ethical and sustainable practices. Our products are crafted with a strong emphasis on preserving the environment and promoting fair trade. Many of our items are made using eco-friendly materials, natural dyes, and traditional processes that have a minimal impact on nature.

5. Do you ship internationally?

Yes, we ship our products to various countries across the globe. The shipping cost and time may vary depending on the destination. During the checkout process, you can enter your address, and the shipping options available for your location will be displayed.

6. What are the payment options available?

We offer a range of secure payment options, including credit/debit cards, PayPal, and other popular online payment gateways, to ensure a smooth and safe transaction experience for our customers. We also offer COD or POD services within India.

7. How do I track my order?

Once your order is confirmed and dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment until it reaches your doorstep.

8. What if I receive a damaged product?

We take utmost care in packing and shipping our products to ensure they reach you in pristine condition. However, if you receive a damaged item, please contact our customer support within 24 hours of delivery. We will arrange for a return or replacement as per our return policy.

9. Can I return or exchange a product if I change my mind?

Yes, we understand that sometimes choices change. If you are not entirely satisfied with your purchase, you can initiate a return or exchange within 7 days of receiving the product. Please refer to our returns and exchanges policy for more details.

10. Do you offer wholesale or bulk purchasing options?

Yes, we do offer wholesale and bulk purchasing options for certain products. If you are interested in placing a large order, please reach out to our support team, and they will assist you further.

11. How can I contact your customer support?

You can reach our customer support team via email at business@montisa.in or through the contact form on our website. We aim to respond to all queries within 24-48 hours.

12. Are the colors of the products displayed on the website accurate?

We make every effort to display the colors of our products as accurately as possible. However, the actual colors may slightly vary due to the lighting conditions during photography and the variations in display settings of different devices.

13. Can I cancel my order after it's been placed?

If you wish to cancel your order, please contact our customer support as soon as possible. We can assist you with order cancellation if the item has not been dispatched yet.

If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help you with anything you need to enhance your experience with Indian Handicrafts and Handloom products. Happy shopping!